totonoeai Terms of Service

This is an unofficial translation of the canonical Japanese version for informational purposes only. In case of any discrepancy, the Japanese version (content.md) prevails.

Enacted: April 19, 2026 Last revised: May 4, 2026

Article 1 (General Provisions and Scope of Application)

  1. These Terms of Service (hereinafter "Terms") set out the conditions for use of the document conversion SaaS service "totonoeai" (hereinafter the "Service") provided by Yu Nakamura (sole proprietor, hereinafter "we" or "us").
  2. These Terms apply to all persons who use the Service (hereinafter "users").
  3. By registering for the Service, users are deemed to have agreed to all provisions of these Terms.
  4. Guidelines, policies, notices, and other provisions posted by us on the Service (hereinafter "individual provisions") constitute a part of these Terms. In the event of a conflict between these Terms and individual provisions, the individual provisions shall take precedence.
  5. The Service is provided for users in Japan. Access from outside Japan may not be technically restricted, but in such cases these Terms and Japanese law shall apply, and each user shall confirm compliance with the laws of their country of residence at their own responsibility.

Article 2 (Definitions)

The terms used in these Terms are defined as follows.

  1. "Service" means all document conversion and related features provided by the web application "totonoeai" operated by us, including conversion between PDF, Word, Excel, images, audio, video, Markdown, and other formats; OCR processing; diagram generation; AI document formatting; automatic minutes creation; video transcription and summarization; URL shortening; and other features.
  2. "User" means an individual or corporation that agrees to these Terms and uses the Service.
  3. "Free Plan" means the plan available at no charge, in which AI features are available once per day for free and up to 10 additional uses per day can be unlocked through reward-ad viewing. The Video Processor and AI Minutes audio and video modes require viewing 3 reward ads per use. Reward-ad credits are valid same-day (00:00 JST reset) only and do not roll over to subsequent days.
  4. "Light Plan" means the paid plan at ¥450 per month (tax included), in which AI features are available up to 20 times per day without ad viewing, and the Video Processor / AI Minutes audio and video modes require viewing 1 ad per use.
  5. "Premium Plan" means the paid plan at ¥950 per month (tax included), in which AI features are available up to 50 times per day, and all features can be used without any ad viewing and with all ads completely hidden.
  6. "User Content" means documents, images, videos, audio, URLs, and other files and data uploaded by users in connection with their use of the Service.
  7. "AI-Generated Content" means output generated or processed by the Service's AI features (Anthropic Claude API, OpenAI Whisper API, and other third-party AI services).
  8. "Intellectual Property Rights" means copyright, patent rights, utility model rights, design rights, trademark rights, and other rights or interests established by law with respect to intellectual property.

Article 3 (Service Content)

  1. We provide the following features in the Service.
    • File conversion between PDF, Word, Excel, Markdown, and other supported formats
    • OCR (Optical Character Recognition) processing
    • Automatic generation and conversion of charts and diagrams (Mermaid / PlantUML / D2, etc., 16 types)
    • AI document formatting (honorific/style conversion, minutes/report/proposal creation)
    • Automatic AI minutes creation (from text, audio, and video)
    • Video Processor (transcription, summarization, screenshot extraction)
    • URL shortening (with safety verification via Google Safe Browsing)
    • Other features added by us from time to time
  2. Details of each feature, supported file formats, and restrictions shall be governed by descriptions on the Service's website or within the application.
  3. The specific scope of features and usage limits for the Free Plan, Light Plan, and Premium Plan shall be governed by descriptions on the pricing page posted on the Service's website.
  4. We may add, change, or remove features of the Service without prior notice to users. However, for changes that materially affect users, we will provide notice in accordance with Article 10.

Article 4 (Account Registration)

  1. Use of the Service requires account registration via OAuth authentication using a Google Account (hereinafter "Google OAuth").
  2. Upon registration via Google OAuth, we obtain the user's name, email address, and Google ID as provided by Google. For details on the information obtained and its purposes, please refer to the Privacy Policy.
  3. Users warrant that their registration information is accurate and up to date. Registration using false information is prohibited.
  4. Accounts are personal and non-transferable, and may not be lent or shared with third parties.
  5. Users are responsible for all actions taken on the Service using their account.
  6. Users shall immediately notify us upon discovering unauthorized use of their account.
  7. We may suspend or delete a user's account in the following cases:
    • When the user has violated these Terms
    • When the user has engaged in fraudulent conduct or other conduct deemed inappropriate by us
    • When the account has not been used for an extended period (1 year or more)
    • When we otherwise deem it necessary

Article 5 (Fees and Payment)

5-1 Fees

  1. Use of the Free Plan is free of charge.
  2. Fees for paid plans are as follows (all tax included):
    • Light Plan: ¥450 / month
    • Premium Plan: ¥950 / month
  3. Plans are offered on a monthly basis only (annual lump-sum payment plans are not available).
  4. Fees may be changed without prior notice. In the event of a fee change, users will be notified at least 30 days before the change takes effect. Continued use of the Service after the change will be deemed consent to the new fees.

5-2 Payment Method

  1. Fees for paid plans (Light / Premium) shall be paid by credit card through the payment service "Stripe" (operated by Stripe Japan K.K.).
  2. Credit card information is not stored on our servers and is managed securely by Stripe's systems.

5-3 Auto-Renewal and Billing Timing

  1. Paid plans automatically renew upon expiration of the contract period (1 month), and fees for the next period are charged.
  2. The first charge is made upon completion of registration for the paid plan (upon completion of payment information entry).
  3. To stop auto-renewal, users must complete the cancellation procedure on the Service's account settings page by the day before the next renewal date.

5-4 Cancellation

  1. Users may cancel at any time from the Service's account settings page.

  2. After cancellation, users may continue to use the Service until the end of the current contract period.

  3. Fees already paid will not be refunded in principle. However, if any of the following apply, we may make a refund or provide period extension or other compensation within a reasonable scope:

    • When the Service is continuously unavailable due to reasons attributable to us (extended outages exceeding a reasonable period, etc.)
    • When paid-plan-equivalent features are continuously unavailable due to a serious defect attributable to us
    • When a refund is required by the Consumer Contract Act or other mandatory laws

    The refund conditions set forth in this Article shall be interpreted in accordance with the Consumer Contract Act and other applicable laws.

5-5 Payment Failure

  1. If automatic charging fails, the payment processor Stripe sends a notification to the user's registered email address and attempts to retry the charge per Stripe's rules.
  2. If payment is not completed within Stripe's retry period (typically about one week), Stripe automatically cancels the subscription. Upon receiving the resulting customer.subscription.deleted webhook event, we transition the user to the Free Plan.

Article 6 (Prohibited Conduct)

Users must not engage in any of the following conduct when using the Service.

  1. Conduct that violates laws, regulations, or public order and morals
  2. Criminal conduct or conduct that facilitates crime
  3. Conduct that infringes the intellectual property rights, privacy rights, reputation, or other rights of us or third parties
  4. Conduct that causes undue harm to other users or third parties
  5. Conduct that places excessive load on the Service's servers or networks (including scraping and large-scale automated processing)
  6. Reverse engineering, decompiling, or disassembling the Service
  7. Reselling, redistributing, or sublicensing the Service to third parties without our prior written consent
  8. Transmitting malware, spyware, or other harmful code through the Service
  9. Registering false information or impersonating others
  10. Attempting to circumvent the AI usage limits of the Free Plan without viewing reward ads, or attempting to bypass the pre-use ad viewing requirement for the Video Processor / AI Minutes (including circumvention by technical means)
  11. Using the URL shortening feature for phishing, malware distribution, spam transmission, or redirecting to illegal content
  12. Uploading files that infringe third-party copyright, trademark rights, portrait rights, privacy rights, or other rights (including unauthorized reproductions) without the authorization of the relevant rights holder
  13. Uploading third-party personal information, confidential information, or trade secrets to the Service without the consent of the individual or the holder of such information
  14. Conduct that violates these Terms or our guidelines
  15. Any other conduct that we reasonably determine to be inappropriate

We may suspend use of the Service and delete accounts without prior notice if users violate the above prohibitions.

Article 7 (Disclaimer Regarding AI-Generated Content)

  1. [IMPORTANT] External transmission of data input to AI: When users use AI features (minutes creation, document formatting, diagram generation, transcription, etc.), the content of input text, audio, video, and documents is transmitted to the servers (located in the United States) of third-party AI service providers such as Anthropic, PBC (Claude API) or OpenAI, LLC (Whisper API, etc.). Users who input confidential information, personal information, trade secrets, business-critical information, medical or financial information, or any other information that should not be disclosed to third parties into AI features must fully understand that such information will be transmitted to third-party services and use these features at their own responsibility. We are not responsible for damages caused by users inputting confidential information in violation of this provision.
  2. No warranty of accuracy: AI-Generated Content generated or processed by the Service's AI features (Anthropic Claude API, OpenAI Whisper API, and other AI services) is not warranted to always be accurate. Mistranslations, misrecognitions, and other errors may be included. Users are responsible for reviewing and verifying AI-Generated Content before use.
  3. Obligation to use appropriately: When using AI-Generated Content for business, legal, medical, tax, or other professional purposes, users are strongly recommended to seek confirmation from a specialist in the relevant field. We are not responsible for damages arising from reliance on AI-Generated Content.
  4. Use of AI-Generated Content at users' own risk: Users assume full responsibility for any damages suffered by users or third parties arising from the use or inability to use AI-Generated Content (including minutes, summaries, transcriptions, formatted documents, etc.), and we shall not be liable except in cases of our own willful misconduct or gross negligence.
  5. Uncertainty of copyright attribution: The attribution of copyright in AI-Generated Content remains an area of unsettled interpretation under Japanese copyright law. We make no warranty regarding the attribution or validity of copyright or other intellectual property rights in AI-Generated Content, or its relationship with third-party rights. Users shall determine the legality of commercial use of AI-Generated Content at their own responsibility.
  6. Use of third-party AI services: The Service uses APIs from Anthropic and OpenAI. The terms of use, privacy policies, and data processing policies of these third-party services are governed by each company's terms. We are not responsible for the content, availability, or accuracy of these third-party services.
  7. Exclusion of harmful content: Users must not input illegal content, content that infringes third-party rights, or content contrary to public order and morals into AI features.

Article 8 (User Content)

8-1 Ownership of Rights

  1. Copyright and other intellectual property rights in User Content belong in principle to the user or the rightful rights holder, and do not transfer to us upon agreement to these Terms.
  2. By uploading User Content to the Service, users grant us a non-exclusive, royalty-free license to use, reproduce, and process the User Content to the extent necessary for providing the Service (conversion processing, OCR processing, AI processing, etc.).

8-2 Warranty of Rights

  1. Users warrant the following with respect to User Content they upload:
    • They have the legitimate authority or rights to upload the content to the Service and have it processed
    • The content does not infringe the copyright, trademark rights, privacy rights, or other rights of third parties
    • The content does not violate applicable laws and regulations
  2. If a claim is made against us by a third party arising from User Content, users shall resolve such claim at their own cost and responsibility and shall not cause us any damage (including attorneys' fees).

8-3 File Handling

  1. Uploaded User Content is deleted from our servers (AWS S3 Tokyo Region) within a reasonable period after conversion processing is complete. However, it may be retained for a certain period to the extent operationally necessary for system logs, backups, caches, audit records, etc.
  2. The validity period of Presigned URLs used to access User Content is 15 minutes to 1 hour.
  3. We do not use User Content to train AI models. However, data handling under the specifications and terms of use of the APIs provided by Anthropic and OpenAI is outside our control and is governed by each company's policy.

Article 9 (Disclaimer and Limitation of Liability)

  1. "As is" provision of Service: We provide the Service on an "as is" basis. We make no express or implied warranty regarding the continuity, accuracy, completeness, or fitness for a particular purpose of the Service.
  2. Disclaimer for indirect damages, etc.: We shall not be liable for indirect damages, consequential damages, special damages, or lost profits arising from the use or inability to use the Service, except in cases of our own willful misconduct or gross negligence.
  3. Limitation of liability (Consumer Contract Act Article 8 compliance): With respect to users who are consumers (as defined in Article 2, Paragraph 1 of the Consumer Contract Act), the disclaimer in this Article does not apply to damages caused by our willful misconduct or gross negligence. For users who are consumers, our liability is capped at the usage fees for the month in which the damage occurred. Our liability for damages to users who are businesses is capped at the total fees paid by the user to us during the 12 months immediately preceding the month in which the damage occurred.
  4. External services: We are not responsible for the availability, content, or changes of external services linked to the Service (Google OAuth, Stripe, Anthropic API, OpenAI API, Google AdSense, Sentry, etc.).
  5. File loss: We shall not be liable for loss or damage to User Content, except in cases of our own willful misconduct or gross negligence. Users shall back up important files at their own responsibility.
  6. Third-party services: We are not responsible for third-party websites or services linked from the Service.
  7. Disclaimer regarding URL shortening: While the Service's URL shortening feature uses the Google Safe Browsing API for verification, we do not warrant the safety, legality, or accuracy of the destination site. We shall not be liable, except in cases of our own willful misconduct or gross negligence, for any disputes or damages arising between the user who created the short URL, the user who accessed it, or any third party who came into contact through the short URL.

Article 10 (Data Handling)

  1. We handle users' personal information in accordance with the separately established Privacy Policy.
  2. The retention period of uploaded files is as set out in Article 8, Paragraph 3.
  3. Users' usage logs are retained for 1 year for the purpose of service improvement and fraud prevention.
  4. After account deletion, personal information is deleted within 90 days. However, information subject to legal retention obligations (such as Stripe payment information) is exempt from this.

Article 11 (Service Changes, Suspension, and Termination)

  1. We may change the content of the Service, or suspend or terminate the provision of the Service.
  2. When terminating the Service, or when making changes that significantly affect users, we will give prior notice within a reasonable period by posting on the Service or by email or other means.
  3. However, minor changes, feature improvements, bug fixes, UI updates, and similar may be implemented without prior notice.
  4. In cases of urgent security reasons or other unavoidable circumstances, notice may be given after the fact.
  5. We may temporarily suspend the Service for regular maintenance. We will endeavor to give advance notice, but emergency maintenance may be carried out without advance notice.
  6. We shall not be liable for damages caused to users by changes, suspension, or termination of the Service under this Article, except in cases of our own willful misconduct or gross negligence.

Article 12 (Amendments to Terms of Service)

  1. We may amend these Terms in accordance with Article 548-4 of the Civil Code in either of the following cases:
    • When the amendment is in the general interest of users
    • When the amendment does not conflict with the purpose of the Service and is reasonable in light of the necessity of the amendment, the reasonableness of the amended content, and other circumstances relating to the amendment
  2. When amending these Terms, we will give notice of the amended content and effective date to users at least 30 days before the effective date by posting on the Service or by email or other means.
  3. If users continue to use the Service after the effective date, they will be deemed to have agreed to the amended Terms.
  4. Users who cannot agree to the amended Terms may delete their account before the effective date.

Article 13 (Governing Law and Jurisdiction)

  1. These Terms shall be governed by and construed in accordance with Japanese law.
  2. For disputes arising between us and users in connection with the use of the Service, the Tokyo District Court shall be the court of exclusive agreed jurisdiction for the first instance.
  3. The preceding paragraph does not unreasonably restrict the legal rights of users who are consumers. To the extent permitted by law, users who are consumers may file an action in the court having jurisdiction over their place of residence.

Article 14 (Exclusion of Anti-Social Forces)

  1. Users represent and warrant that they do not currently and will not in the future fall under any of the following categories:
    • Anti-social forces, including organized crime groups, members of organized crime groups, quasi-members of organized crime groups, companies affiliated with organized crime groups, corporate racketeers, social movement racketeers, special intelligence violent groups, or similar persons
    • Persons who are involved with anti-social forces through provision of funds or other benefits
    • Persons in whose management anti-social forces are substantially involved
  2. If it becomes apparent that a user has breached the representations and warranties in the preceding paragraph, we may delete their account without prior notice.

Article 15 (Severability)

Even if any provision of these Terms is held invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect. Any provision held invalid or unenforceable shall be construed as effective in a form as close as possible to the original intent, within the limits of applicable law.

Article 16 (Notices and Communications)

  1. Notices from us to users shall be made by posting on the Service, sending to the registered email address, or other means deemed appropriate by us.
  2. Inquiries from users to us shall be directed to the following contact:
    • Email: totonoeai@gmail.com
    • Operator: Yu Nakamura (sole proprietor)
    • Address: Disclosed without delay upon request

Operator: Yu Nakamura (sole proprietor) Address: Disclosed without delay upon request Email: totonoeai@gmail.com Phone: Disclosed without delay upon request

Enacted: April 19, 2026 Last revised: May 4, 2026

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